Privacy Policy

We collect information in two ways: information you provide to us directly, and information collected automatically when you visit our website.

• Information you provide: when you fill out our contact form, this may include your name, phone number, email address, the services you are interested in, and any message you send us.
• Information collected automatically: like most websites, we automatically collect certain information when you visit, including your IP address, browser and device information, the pages you view, how long you spend on them, and the website that referred you to us. This is collected through cookies and similar tracking technologies, described below.

We use cookies and similar tracking technologies to understand how visitors use our website and to support our marketing efforts. This includes Google Analytics, which helps us understand website traffic such as which pages are visited, how long visitors stay, and how they found our site, Google Tag Manager, which we use to manage and deploy tracking tags like these without directly editing our website's code, and Meta (Facebook) Pixel, which helps us measure the effectiveness of our advertising and show relevant ads to people who have visited our website on Facebook and Instagram.

These tools may collect information such as your IP address, device and browser type, pages visited, and actions taken on our website. Google and Meta process this information in accordance with their own privacy policies, linked below, not this one.

You can control or disable cookies at any time through your browser settings, though doing so may affect how parts of our website function. The links below let you learn more or opt out directly with Google and Meta.

• Google Privacy Policy
• Google Analytics opt-out browser add-on
• Meta Privacy Policy
• Meta Ad Preferences

We use the information we collect to:

• Respond to your inquiries and requests for estimates or appointments
• Operate, maintain and improve our website
• Understand how visitors use our website, through the analytics tools described above
• Advertise our services and measure the performance of our marketing campaigns
• Comply with legal obligations

We do not sell your personal information. We may share it with:

• Service providers who help us operate our business, such as our email delivery provider, solely to help us respond to your inquiry
• Analytics and advertising partners, such as Google and Meta, as described above
• Legal authorities, if required by law or to protect our rights

You may have rights regarding your personal information, including the right to access, correct or request deletion of information we hold about you. To make a request, or if you have any questions about how we handle your information, contact us using the details below.

This website operates in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). If we use your email address to send marketing communications, we do so in accordance with Canada's Anti-Spam Legislation (CASL), and you may unsubscribe at any time.

We take reasonable steps to protect the personal information you share with us, but no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children.

Our website may contain links to third-party websites, such as Google Maps or social media platforms. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

If you have questions about this Privacy Policy or how we handle your personal information, contact us at HiWay Auto Collision Center, 101 Glidden Rd, Unit 8, Brampton, ON L6T 3W6, (519) 993-4914, [email protected].